MaxPhone is a Soft-Phone (a software application) that uses H.323 protocol to allow user to speak to another station whether this station is a PC or an IP-Phone. Each PC or IP-Phone being called must have an IP address for establishing the connection. To call an external station, outside the limits of the LAN where a station is calling, the station being called must have a static IP address.MAX Phone is especially dedicated to call center agents as it makes it easy for any PC/IP-Phone to communicate through a user friendly interface.

• Call any host by its name or IP address.
• Fast Service switching between ITSP, IP-PBX, Gatekeeper and Gateway.
• Contacts, call logs, and speed dialing.
• Call a computer or telephone on a private network through a Gatekeeper.
• Call divert, Call transfer and hold.
• Can automatically accept incoming calls, or reject them immediately or after a specified time.
• Key pad to type in numbers.
• Input and output sound level indication and control.
• Automatically adjustable microphone/Speaker volume.
• Support for most popular codec: G711*, GSM* and iLBC*.
• Two modes of operation : skin mode and compact mode.
• Call Recording.
• Forcing a busy tone when enabling the don’t disturb property.
• Displaying the recent dialed calls.
• A link refers to the agent database.
• A message link allows the communication between the supervisor and his agents.
• The agent views his evaluation, real time, in the evaluation panel displayed on screen.