An efficient telephone call routing is one of your primary tools for improving customer satisfaction, reducing operating expenses, gathering market intelligence, and increasing revenues. The telephone is still the primary way that customers get in touch with businesses. At the same time, cost-effective operations are a must. That’s why you need call Center software-a leading edge-solution from a company with nearly two decades of experience in applying call-routing technology to business needs.

• MAX Soft- Phone, an IP software Telephone Set
• MAX Supervisor, a Real Time Monitor, and Messaging System
• MAX Server: Hardware Driver
• MAX CTI: Dbase integration Module
• Fax On Demand
• E-mail On Demand
• TTS Arabic Text to Speech Module
• ASR Automatic Speech Recognition
• Call recording
• Screen Capture
• Call Accounting system

• Define Distribution Policy
• Define Agent Skill Set
• Define Time Ranges for Diversion
• Real Time Supervision for Incoming/Outgoing Calls
• Real Time Monitor for Agents, Processing Group
• Reporting for Time Range/Daily/Monthly
• Caller ID
• Data Base Integration
• New real time barometer for Agents