MAX Phone is a Soft-Phone (a software application) that uses H.323 protocol to allow user to speak to another station whether this station is a PC or an IP-Phone. Each PC or IP-Phone being called must have an IP address for establishing the connection. MAX Phone is especially dedicated to call center agents as it makes it easy for any PC/IP-Phone to communicate through a user friendly interface.
MAX Call Center Solution
An efficient telephone call routing is one of your primary tools for improving customer satisfaction, reducing operating expenses, gathering market intelligence, and increasing revenues.
MAX Interactive Voice Response (IVR)
MAX IVR enables you to divert your calls to Pc based replier to answer your calls , providing the caller with all his\her requirements depending on his\her choice that the caller entered whether by pressing keys or by telling the machine what he\she wants by voice.
MAX Voice Recorder
MAX RECORDER is a multi-user, multi-operational system that provides a proven recording solution in highly demanding environments, including contact centers, Banking Applictions, Hospitality and Reservation officers, Security offices, and Dept Collection Centers.
MAX I ADMIN
MAX I is the server application that provides the administrator / supervisor with control over the whole system and the agents. The system is divided into groups, each group consists of number of agents.