Products
An efficient telephone call routing is one of your primary tools for improving customer satisfaction, reducing operating expenses, gathering market intelligence, and increasing revenues. The telephone is still the primary way that customers get in touch with businesses. At the same time
MAX Phone is a Soft-Phone (a software application) that uses H.323 protocol to allow user to speak to another station whether this station is a PC or an IP-Phone.
» MAX IVR
MAX IVR enables you to divert your calls to Pc based replier to answer your calls , providing the caller with all many features depending on what the caller entered whether by pressing keys voice.
MAX RECORDER is a multi-user, multi-operational system that provides a proven recording solution in highly demanding environments, including contact centers, Banking Applictions, Hospitality and Reservation officers, Security offices, and Dept Collection Centers.
Multiple Prompts Capability
Extensive IVR (Interactive Voice Response) Integration
TTS (Text-To-Speech) Features
Multi-Campaign Auto Dialer Solutions
Expandability and Flexibility
6. Pre-During& Post-Calls Flows
7. Pre- Qualification of Calls
8. Auto Dialer Software with Remote Agents
9. Inbound Call Distribution and Call
Recording.
MAX I is the server application that provides the administrator / supervisor with control over the whole system and the agents. The system is divided into groups, each group consists of number of agents.
