Case Studies
Summary
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Our company relies on MAINTELECOM in Marketing Management Real Estate through a system of Max CRM and also IP aphone system for Max.I follow up and monitor the work of staff and officials have daily and weekly reports to them ... more details »
Summary
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Fedex Express Egypt Depends On MAIN TELECOM to Automate customer service and shipment traking, ... more details »
Summary
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Millions of calls ordering, asking about fees, and complaining are arrived to telecom operators. The other problem was the high cost for hiring operators to catch these calls and the limitation of working 24 hours. Blind Ladies are ambitious to perform all call center tasks, computer literate, and have a very limited chances for hiring.
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Summary
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Ministry of Education has many difficulties with the inbound telephony service. They have Millions of calls asking about the application forms, rules and fees for the university admission. The other problem was the high cost for hiring operators to catch these calls and the limitation of working 24 hours.
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Summary
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Ministry of interior have many difficulties with tracing the telephony service . They were not able to evaluate agents, and Also were not able to distribute SOS calls over the different departments like ( Police, Ambulance, Fire brigade, Gas , Electricity, …..)
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